Our Services - Introduction

Hospic's Services include latest and modern know-how and expertise for developing healthcare activities in the area of Planning, Organisation, Marketing and Systems. Our services include Facility and Equipment Planning, Financial Planning and overall Organisational Development with TQM, ISO 9000 and systems. The list annexed is indicative of our planned and well-developed approach.

For New Hospitals

Market Research
We undertake in-depth preliminary & secondary survey of the health market to evaluate competitive facilities by identifying and analysing the target population. We move a step forward to describe current characteristics of medical practices as related to its usage. We carry out result oriented analysis to provide authentic statistical survey of various target groups, taking into account their attitudes and requirements.

Strategic Planning
We form strategies for sound organisational subsistence that will give an impetus to corporate growth and development, keeping pace with rapid evolution of the healthcare industry.
Technical Service Planning
We highlight new areas and services to enrich the product mix, to improve returns and satisfy the demand of the community. Considering various aspects, we recommend Service mix pattern, Bed mix with categories, Bed size, and other inter-linked parameters.

Human Resource Planning
We analyze the proposals and recommend human resource requirements in medical and paramedical areas, keeping in mind the organisational structure. Assistance is provided in the areas of selection, recruitment, compensation, organisation and motivation of specific medical staff consultants and executives.
We develop practical manpower planning considering aspects of shifts, productivity, positioning, multi-task, multi-skill and number of persons etc.

Medical Staff Development Planning
We act as catalyst and analyze the medical staff needs with sound perception and find practical solutions through consensus building to complex medical and administrative issues, and also recommend systems for long term medical staff development.

Master Facility Plan
We document a master facility and space program to achieve integration and synchronization for a multi-phased project plan.

Functional Program and Space Planning
We prepare a brief for the architect, quantifying the space and design requirement based on the projected workload and operational intricacies. Facility assessment of existing structures and development of a plan for correcting functional and spatial deficiencies.

Equipment Planning
We evolve a planning process to decide and recommend medical and allied equipment to avoid delays, cost over-runs and purchase of inappropriate equipment. We offer expert opinion and advice on equipment purchase, price negotiation and maintenance contract, based upon our technical and financial analysis.
Project Advisory Services
We take an integrated approach to advise and provide expertise for project planning, implementation of the various phases of the project and selection of architects, construction managers, and contractors. Expert opinion on rescoping of strategic plans and services to suit the requirements.

Financial Feasibility
We project financial feasibility through key business indicators based on capital requirement, revenue and cost estimates with suggestions for profit centres.

Financial Institutional Loan Assistance
We prepare project reports based on financial institutional requirements and apprise them about the project feasibility. Rescoping projects and providing expert testimony. Project reports prepared by us have gained very high reputation among financial institutions at national and international levels.
Financial Systems

To carry out the analysis of organisational financial systems including areas of financial accounts, salary, costing and internal checks. Suggest changes and control measures in the present systems. Provide a complete financial systems package for a new organisation.

For Existing Hospitals

Restructuring Studies

 To assess performance of single or multiple service units in the organisation or the organisation as a whole. It includes study of individual, organisational, and environmental factors that affect performance and efficiency. Recommend steps to improve quality, efficiency, and productivity with long term strategy. On line trouble shooting for boards and top management. 

Organisational Restructuring
Assist to redefine organisation on the basis of: roles and responsibilities, span of control, management, and employee ratios. We develop tailor made organizational structure considering specific aspects of an individual organization.

Operations Restructuring, Reengineering with Work redesign & ISO 9000. Operating Systems is a key element in management efficiency, quality, and control. We establish important indicators and advise on development of systems to simplify quick flow of information, improving efficiency, and control. Further we provide guidance on design of forms and its procedures, departmental manuals, quality manuals, and effect implementation of these for efficient circulation and control. Design new systems and processes to achieve fundamental change for redirecting resources.

Departmental Benchmarking and Operations Improvement Services
To assess operations and systems of departments and interdepartmental relationships. Recommend steps for improvement of existing operations and systems to augment productivity.

Manifold Services

Collaboration, Consolidation and Mergers
To plan for collaborations by sharing of services with other national and international institutions. Implementing mergers and consolidation of health care organisations to improve corporate identity and financial viability.
Turnkey Contract To provide comprehensive planning/management support for project and administrative issues to create an efficient organisation on turn key basis.
Placement Services To study factors influencing dissatisfiers and need to overcome these variables for the top-level management. Arrange for placement of these positions through our network with matching value congruence while overcoming the structural and social psychological barriers.

Project Implementation

Hospic offers independent and objective advisory services by qualified and experienced persons in the nature of:-

  • Recommendations and Solutions
  • Suggested actions
  • Assistance in implementation and formulation of documents
  • Co-ordination

We also offer our services in the specific areas for project implementation which could be classified as:-

  1. Selection of Architect, Electrical Consultant and Contractor specialised in hospital projects.
  2. Selection of Project Manager and Project Engineer and other staff for the project office and ultimately suitable to absorb them, if required, for running the hospital services also.
  3. Formulation of Project Implementation Committee (PIC).
  4. Hospital design, location of facilities, allocation of space for different departments and services with an objective of smooth coordination and effective utilisation.
  5. To establish milestones for the implementation of various phases, activities and completion of the project.
  6. To monitor the Project Implementation Progress.
  7. To attend the PIC meetings to advise and suggest solutions of problems and in other matters coming before the PIC for discussions.
  8. To coordinate with Architect, Civil Engineers, Civil Contractors and other contractors, if assigned the consultancy services as chief project consultant.
  9. Internal design and layout of the services, and departments including placement of equipment & furniture for smooth working.
  10. Important considerations in respect of Air conditioning, Elevators, Water, Waste treatment, etc. for the specific hospital project.

 

We also offer our services in the specific areas for the project implementation which could classified as:-

  1. Determining the need and selection of furniture & fixtures.
  2. Determining the need for and selection of medical and non-medical equipment, medico-technical analysis (particularly medical equipment), their price analysis, price negotiations and in performance (uptime) & maintenance service contracts etc.
  3. Developing manpower team including medical consultants by searching, selecting senior Medical and senior Administrative Staff including:-
  • Develop systems for their maximum available time for the hospital and optimum utilisation
  • Terms and conditions for Medical consultants of different specialities.
  • Compensation and incentive packages for various categories of professional services.
  1. Developing inventory as well as vendors list and assistance in finalizing contracts.
  2. Formulation of forms, report formats & stationery for various departments and services.
  3. To develop rate setting & tariffs of hospital services to the patients and professional services including diagnostic and surgical procedures by the medical consultants.
  4. Departmental Policies formulation and Manual development including standard operating procedures (SOP) defining the departmental structure, job responsibilities, functions, interdepartmental relationships.
  5. Formulation of Management Information systems and procedures in-patients Billing and Accounting for smooth running of operational activities.
  6. Marketing of hospital services:- Strategies & Packages etc.
  7. Computerisation assistance in areas of vendor selection, providing brief for customising the software and coordinating the implementation and commissioning of the software installation.
Finally, in take-off and commissioning of hospital project, and in trouble shooting initial teething troubles.

For New Medical College

We have in-depth knowledge for establishment of new medical college as well as hospital for medical college as per Medical Council of India [MCI] requirements. We also guide for getting permissions from various regulatory authorities.

The techno-economic viability study & reports prepared by us are acceptable by regulatory authorities. Further financial institutions have funded medical college & hospital projects based upon our medico-technical viability study. A report consists of admission and educational programme, specialties & facilities planning, space planning, equipment planning, manpower planning, financial projections and scenario etc, all the details are for medical college as well as hospital separately.   

We also apprise about the project viability to financial institutions for securing loan.

We have practical experience of assisting four medical college cum hospital projects. All four medical colleges have already started admission of medical students and received the permissions from the regulatory authorities, funding from financial institutions and running successfully & smoothly.